We have extended our returns period for the festive season! Any gift bought between 1st November and 24th December 2021 can be returned up until 31st January 2022.

We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.

We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.

When you’re ready head over to our Returns Center. Simply enter your order number and email address and select the items that you wish to return, you will then have the option of a refund or exchange.

Use our FREE returns option with DHL for a quick and easy return. With drop off locations worldwide and the ability from several locations to book a collection at a time and place to suit you, returning could not be simpler.

Please note to use this service, you will need access to a printer.

Should you be in a location not served by DHL, we will recommend that you use your local postage service using a tracked service. Unfortunately we are unable to reimburse you if an alternative shipping service is used.

Please ensure the Returns Form is completed within 60 days of receipt of the shipment, you are able to send the items back at your earliest convenience.

Your items must be returned unworn and returned in its original condition.

In order to provide a smooth shopping and delivery experience to our customers, any future tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.

We offer free standard shipping on all footwear orders, for express shipping costs please see the relevant section below:

Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.

Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock delays are experienced, your goods may be delivered in instalments. 

All orders are dispatched via DHL and will require a signature on delivery.