To qualify for a return or exchange, it is essential our Returns Form (accessible via the below link) is completed within 30 days of receipt of the shipment. Once we have approved your claim, you will receive an email containing the relevant address to send your items back to at your earliest convenience. This does not need to be within the 30 day period. Please make sure you include your name, order number and any further information with your return or exchange to help up process your claim.
All returns must be unworn, in resalable condition and complete with all undamaged packaging.
You can choose to send your return using a courier of your choice, alternatively for footwear returns you can opt to ship using a returns label. If you choose to use our returns label, the cost of the return shipment will be deducted from the final refund amount or you will be sent an invoice before your exchange order is processed.
Return label cost:
Europe - From €15
The exact cost will be made available during the returns process.
For further instructions on how to ship the returned products, please refer to the email received after placing the return request.
Please note that some remote locations that are not serviced directly by DHL may need to use their own courier service or provide us with an alternative address.
Please click here if you wish to return your purchase.
If you have any questions about your return or exchange, please contact us.
Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.
Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments. All orders will require a signature on delivery.
European orders are dispatched via DHL.
In order to provide a smooth shopping and delivery experience to our customers, any future tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.
Europe Zone 1 (Belgium, Ireland, Luxembourg, Netherlands)
Orders over €100
Free Standard Shipping - Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from €8.50
Orders under €100
Standard Shipping - Usually delivered within 5 working days from €11.25
Express Shipping – Usually delivered within 3 working days from €14.50
Europe Zone 2 (France, Germany, Guernsey, Jersey, Monaco)
Orders over €100
Free Standard Shipping - Usually delivered within 5 working days
Express Shipping – Usually delivered within 3 working days from €9.50
Orders under €100
Standard Shipping - Usually delivered within 5 working days from €12.75
Express Shipping – Usually delivered within 3 working days from €16.00
Europe Zone 3 (Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden)
Orders over €100
Free Standard Shipping - Usually delivered within 7 working days
Express Shipping – Usually delivered within 5 working days from €11.75
Orders under €100
Standard Shipping - Usually delivered within 7 working days from €15.00
Express Shipping – Usually delivered within 5 working days from €19.50
Europe Zone 4 ( Czech Republic, Croatia, Greece, Hungary, Poland, Romania)
Orders over €100
Free Standard Shipping - Usually delivered within 7 working days
Express Shipping – Usually delivered within 5 working days from €12.50
Orders under €100
Standard Shipping - Usually delivered within 7 working days from €16.25
Express Shipping – Usually delivered within 5 working days from €21.00
Europe Zone 5 (Gibraltar, Norway, Switzerland)
Orders over €100
Free Standard Shipping - Usually delivered within 7 working days
Express Shipping – Usually delivered within 5 working days from €14.00
Orders under €100
Standard Shipping - Usually delivered within 7 working days from €18.00
Express Shipping – Usually delivered within 5 working days from €23.50
Europe Zone 6 (Cyrpus, Malta)
Orders over €100
Free Standard Shipping - Usually delivered within 7 working days
Express Shipping – Usually delivered within 5 working days from €14.25
Orders under €100
Standard Shipping - Usually delivered within 7 working days from €20.25
Express Shipping – Usually delivered within 5 working days from €26.00
Europe Zone 7 (Iceland, Tenerife, Gran Canaria)
Orders over €100
Free Standard Shipping - Usually delivered within 7 working days
Express Shipping – Usually delivered within 5 working days from €17.25
Orders under €100
Standard Shipping - Usually delivered within 7 working days from €23.50
Express Shipping – Usually delivered within 5 working days from €29.00