DELIVERY
Frequently asked questions surrounding delivery. Please note we are unable to accept orders to PO boxes or lockers.
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ORDERS & PAYMENT
Frequently asked questions about orders and payment.
PRODUCTS & STOCK
Frequently asked questions surrounding products and stock.
SIZE & FIT
Frequently asked questions surrounding the size and fit of our products.
RETURNS & REFUNDS
Frequently asked questions surrounding returns and refunds.
AFTERCARE & REPAIRS
Frequently asked questions surrounding warranty and repairs.
RE-SOLE SERVICE
Frequently asked questions surrounding the Solovair Re-sole Service.
OUTLET
Frequently asked questions surrounding the NPS Solovair Outlet website (Available in the UK only).
SCAM WEBSITES
Frequently asked questions surrounding illegitimate websites.
Get support
- Contact usFor all other enquiries, please email us on help@nps-shoes.com or call us on +44 (0) 1933 664 207. Please provide your order number (if possible) in your enquiry. Our Customer Services team operate within the GMT time zone of Mon-Fri 9am-5pm (excluding public and factory holidays).